Background
A leading utility provider serving millions of residents across a major U.S. state was preparing for a multi-year IT modernization initiative. Known for its commitment to environmental stewardship and operational excellence, the organization faced a critical internal challenge: its project management capabilities were under strain. With limited resources and overwhelmed technology managers, the company needed more than just a new tool—it needed a transformation in how it planned, tracked, and delivered IT projects.
At a Glance
What Mattered Most
Recover and reset a distressed enterprise project management implementation designed to improve IT project delivery and resource usage.
What We Noticed
Although the technical deployment was complete, adoption across 75+ IT staff lagged. Duplicate time entry and change fatigue stalled progress, and leadership required a plan to recover from a vendor transition.
What Changed
Managers trained
and coached
time entry and task updating
Challenge
The IT department, a 75-person team, was struggling to manage its growing portfolio of initiatives. Project milestones were missed, and resources were overbook. A new Project Management Information System (PMIS) had been implemented, but adoption was lagging. Stakeholders, vendors, and internal teams weren’t aligned, and the lack of standardized scheduling and reporting made it nearly impossible to plan effectively or make data-driven decisions.
Solution
RW King stepped in to recover the distressed project and drive adoption of the PMIS across the IT organization.
- Collaborated with stakeholders to redefine scope and align on a roadmap to success
- Completed Phase 1 implementation of the PMIS in partnership with the vendor
- Trained and mentored project managers and IT staff across four locations
- Developed standardized templates, reports, and dashboards for resource utilization and project tracking
- Led change management activities to drive adoption and embed new practices across the IT organization
Outcome
What began as a tool implementation evolved into a foundational shift in how the utility company managed its IT portfolio. The organization gained visibility, consistency, and control—enabling it to support strategic modernization with confidence.
- Centralized project repository enabled leadership to prioritize initiatives effectively
- Standardized project lifecycle and templates ensured consistency and auditability
- Real-time visibility into IT resource utilization improved planning and reduced delays
- Operational efficiency freed leadership from daily firefighting
- Data-driven decision-making through real-time dashboards and reporting
- Optimized resource allocation reduced conflicts and improved delivery predictability
Conclusion
RW King helped this utility company move from reactive project management to a proactive, data-driven model. By stabilizing the PMIS implementation and embedding best practices, we enabled the IT organization to support strategic goals with greater clarity, accountability, and speed.
