RW King was engaged to standardize right-of-way (ROW) permitting, transitioning from single-owner trackers to a central repository with enterprise-wide visibility and financial accountability.
CHALLENGE
The organization managed ROW permits through disconnected Excel files, with each manager using a different format. There was no centralized reporting, no visibility into permit status, and no process to recover bonds or deposits—leading to delays, frustration, and financial leakage.
SOLUTION
RW King designed and implemented a custom SharePoint solution that unified the 14-step permitting process. We curated and standardized 10+ spreadsheets, created a single source of truth, and led change management, training, and adoption across the enterprise.
RESULTS
The organization gained real-time visibility into permit status, improved financial recovery, and established a proactive, standardized approach to ROW management. Teams collaborated more effectively, and leadership gained confidence in reporting and compliance.
Key Results:
- $200K in permit refunds identified
- 14-step process standardized across all regions
- Real-time reporting enabled via SSRS dashboards
- Improved municipal relationships through consistency
- Enterprise-wide adoption within 6 months
- Enhanced financial forecasting and accountability
