We were engaged to capture the current-state operating model and define a target operating model that aligned cross-functional teams to support a 3–5-year strategic vision.
CHALLENGE
The organization faced siloed operations and lacked a unified view of how departments collaborated to deliver and support solutions. Leadership needed clarity on current workflows, interdependencies, and IT’s role in enabling strategic growth.
SOLUTION
During the engagement, we facilitated cross-functional workshops to document the customer journey—from marketing through managed services—capturing current-state processes across departments. We then partnered with IT to define key information handoffs and collaborated with senior leaders to align on the new unified target operating model.
RESULTS
The organization gained a clear understanding of its operating structure and a shared vision for future growth. Leadership aligned around key initiatives and IT priorities. The resulting roadmap positioned the business to execute its strategic agenda with confidence.
Key Results:
- Facilitated business model workshops for all departments
- Current and target operating models delivered
- Executive team attained alignment on cross-functional handoffs
- End-to-end process maps across Sales, Finance, and Ops
- Strategic IT portfolio aligned with business goals
- IT roadmap defined to support 3–5-year strategy
